Customer complaint resolution process

Communicate your complaint to CanAm Insurance Services (2018) Ltd

Speak to one of the licensed representatives about your concern at 1-877-251-4527
If a license representative cannot resolve your issue, it will be escalated to its supervisor to assist.
If you are still dissatisfied, you can write to the Complaints Officer by email or regular mail through the contact details below:
CanAm Insurance Services (2018) Ltd
3355 Munich Court, Windsor, ON, N8N 5G2
Attn: Complaints Officer
Email: [email protected]

For Quebec Residents

CANAM SERVICES D’ASSURANCE (2018) LIMITEE/CANAM INSURANCE SERVICES (2018) (“CanAm”) registration number is 603188, and is a financial firm registered in damage insurance and insurance of persons. Canam is also the firm distributing the Travel Insurance products.

All of our policies include a 10 day free look period prior to travel where you can cancel your policy at any time. Policy wordings can be viewed prior to purchase, on the Quote Display page.

If you have any questions or concerns regarding your insurance, or any other interactions with CanAm Insurance Services (2018) Ltd., please do not hesitate to call us at 1-877-251-4527. If you wish to file a complaint our complaint process is below:

Speak to one of our licensed representatives about your concern.
If they cannot resolve your issue it will be escalated to their supervisor to assist.
If you are still dissatisfied you can write to us by email or regular mail through the contact details below.
If you would like to receive a copy of our complaints resolution process, please inquire through the contact details below.

CanAm Insurance Services (2018) Ltd.
3355 Munich Court, Windsor, ON, N8N 5G2
Email: [email protected]

Please contain your contact information and we will respond within 1 business day of receiving your correspondence.

If you require more information you can access the Autorité des marchés financiers website here.