Privacy Policy / Legal Notice
CanAm Insurance Services (2018) Ltd. has always placed the utmost importance on the protection of the personal information it handles. Personal information is any identifiable information about you or that can lead to your identification. It is with this in mind that we have developed a privacy policy to detail just how we manage and protect your personal and sensitive information while complying with the requirements under the Personal Information Protection and Electronic Documents Act (“PIPEDA”).
Privacy Policy
Why we need your personal information:
Canam Insurance Services (2018) Ltd. collects, uses, and may disclose your information for the following purposes:
- assess your application for insurance, including underwriting your policy
- communicate with you for customer service, and to better manage our relationship with you
- To verify your identity
- To verify the accuracy of your private information
- For other purposes that CanAm Insurance Services (2018) Ltd. will identify to you before collecting, using, and disclosing your information
How we collect your personal information
CanAm Insurance Services (2018) Ltd. collects your personal information directly from you. CanAm Insurance Services (2018) Ltd. also collects personal information from third parties, when necessary, but not without first obtaining your express consent.
How we obtain consent from you
CanAm Insurance Services (2018) Ltd informs you why it needs your personal information before obtaining your consent. Consent may be inferred from your voluntary disclosure of your personal information. CanAm Insurance Services (2018) Ltd shall also obtain your express consent, orally or in writing, in the situations where your information is collected or disclosed. CanAm Insurance Services (2018) Ltd will obtain your consent when it is needed for a purpose not first identified to you. CanAm Insurance Services (2018) Ltd records your consent in your file.
Disclosure and use of your personal information
No personal information is disclosed to a third party without your written consent, unless the disclosure of your personal information is permitted or mandatory under Canadian Federal and Provincial Laws. CanAm Insurance Services (2018) Ltd will make sure your consent is enlightened, by informing you of the purpose for which we need to disclose the information. CanAm Insurance Services (2018) Ltd also discloses your personal information to the following parties, when necessary for the performance of their duties: the underwriter of your insurance coverage, CanAm Insurance Services (2018) Ltd employees, GEM subsidiaries and third parties engaged by CanAm Insurance Services (2018) Ltd to provide services. This may include transmission of personal information outside your home province, and or outside of Canada. CanAm Insurance Services (2018) Ltd limits the disclosure by disclosing only the personal information necessary for the accomplishment of the purpose previously identified to you.
Withdrawing your consent
You may withdraw your consent or refuse to have your information collected, used or disclosed for any purpose previously indicated to you. In certain circumstances, your consent may be required for legal or contractual reasons. In these circumstances, withdrawing or withholding your consent may affect our ability to offer services to you or, for example, your insurance coverage or your right to indemnification under an insurance contract may be affected. For more details, please contact our Privacy Officer.
Safeguarding your personal information
Your personal information is recorded in well-identified electronic files. Electronic documents are kept on secured databases and our Information Technology Department ensures that their integrity and accuracy are preserved. Access to these databases is restricted and systems are protected, in particular, through the use of firewalls. At CanAm Insurance Services (2018) Ltd no documents, disks, or any other physical or electronic document containing personal information can be discarded without first ensuring and verifying that it cannot be restored. All documents containing personal information that are no longer required are destroyed.
Accessing your personal information
CanAm Insurance Services (2018) Ltd verifies the identity of the requestor before giving access to personal information. In some cases an administrative fee will be applicable. You can have access to your file by sending a written request. Upon reception of the written request, CanAm Insurance Services (2018) Ltd prepares a copy of the file and sends it to you only. If you believe that the information is not up to date or not accurate, CanAm Insurance Services (2018) Ltd will, at your request, amend or correct it if it is found to be deficient. For more details on how to access your Personal Information, please contact our Privacy Officer. Please see the section entitled “Questions, request for access, concerns” below. Under exceptional circumstances, access may be denied by CanAm Insurance Services (2018) Ltd.
Retention of your personal information
CanAm Insurance Services (2018) Ltd keeps your personal information as long as it is necessary to achieve the purposes for which it was collected and to satisfy legal and contractual requirements.
Questions, request for access, concerns
If you have any questions, if you wish to access your personal information, if you wish to challenge CanAm Insurance Services (2018) Ltd’s management of your personal information or have any other concerns relating to your personal information, please call 1-800-465-8602 or 819-566-8833 and ask for our Privacy Officer. You may also contact our Privacy Officer at:
CanAm Insurance Services (2018) Ltd.
Privacy Officer
3355 Munich Court
Windsor, Ontario N8N 5G2
If you are not satisfied with our response, you may contact:
If you are a Quebec resident:
Commission d’accès à l’information
575, rue St-Amable,
Bureau 1-10
Quebec, Quebec, G1R 2G4
1-888-528-7741
If you are not a Quebec resident:
The Privacy Commissioner of Canada
112, Kent Street,
Ottawa, Ontario, K1A 1H3
1-800-282-1376
Legal Notice
Please take a moment to read this information. It is important that you understand the content of this web site is believed to be accurate. Changes may take place at any time without prior notice. The information on this web site is provided with no warranty expressed or implied. All responsibility or liability for any damages caused to computer systems, software or electronic files by computer viruses or other items or forces of an intrusive, disruptive or destructive nature is disclaimed.
Certain names, graphics, logos, icons, designs, words, titles or phrases at this web site may constitute trade names, trademarks or service marks of CanAm Insurance. The display of trademarks on pages at this web site does not imply that a license of any kind has been granted. Any unauthorized downloading, retransmission or other copying or modification of trademarks and/or the contents herein may be a violation of federal or common law, trademark and /or copyright laws and could subject the copier to legal action.
Unauthorized use of the CanAm logo, product logos and/or name or trade names is prohibited. All information at this site is protected under the copyright laws of Canada.
Links to other web sites or references to products, services or publications other than those of CanAm Insurance at this web site, do not imply the endorsement or approval of such web sites, products, services or publications by CanAm Insurance.
Accessibility
At CanAm Insurance Services (2018) Ltd., we are committed to accessibility.
We treat all people in a way that allows them to maintain their dignity and independence. We believe in integration. We work hard to meet the needs of persons with disabilities in a timely manner, and do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
